Privacy Policy
How we collect, use, store, and protect your personal information across our healthcare, wellness, and insurance guidance platform.
Privacy Policy
The trust you place in our healthcare, wellness, and insurance guidance platform matters. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, submit forms, request consultations, or interact with our services.
01. Information Collection
We collect information you provide, including your name, email address, telephone number, date of birth, service preferences, appointment details, and relevant health, wellness, lifestyle, or insurance information shared during consultations. We may also collect limited technical data such as device type, browser details, approximate location, and site interactions to improve security and usability.
02. Data Usage
Personal information is used to respond to enquiries, coordinate consultations, provide requested services, maintain records, prepare recommendations, communicate updates, and improve our platform. With consent, we may send newsletters, wellness information, and service communications. We do not sell personal information or use health details for unrelated advertising.
03. Cookies
Our website may use cookies and similar technologies to support essential features, remember preferences, improve performance, and protect forms from misuse. Analytics cookies help us understand visitor behaviour and improve user experience. You can manage cookies through browser settings, though disabling some may affect certain website functions.
04. Security
We use administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure. Security measures may include encryption, access controls, secure infrastructure, monitoring, backups, and response procedures. While no system can guarantee complete security, we continuously review and strengthen our protection practices.
05. Communication Preferences
You control optional marketing communications and may unsubscribe through available options or preference settings. Removing marketing consent does not stop essential messages related to consultations, requested services, security updates, or important operational notices. Preference changes are processed promptly, although some scheduled communications may still be delivered during processing.
06. Third-Party Services
We may work with trusted professionals, technology providers, scheduling platforms, secure hosting services, payment processors, and communication partners. Information is shared only when necessary for providing services. Partners must maintain confidentiality and security standards and cannot use information for independent marketing without appropriate permission.
07. User Rights
You may have rights to access, correct, delete, restrict, or request a copy of your personal information depending on applicable laws. Some records may need to be retained for legal, regulatory, or service requirements. Identity verification may be required before completing requests to protect your privacy.
08. Policy Updates
We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Material updates will be communicated through appropriate channels where necessary. Continued use of our website or services after changes are published indicates acceptance of the updated policy.